Merchants Orchestration Payment Operations Tokenization

Episode 237 - Is Orchestration the New Normal In Payment Operations? A conversation with John Lunn, Gr4vy

This episode with John Lunn, CEO and Founder of Gr4vy, shifts the conversation from “What is orchestration?” to “Why is orchestration so powerful?”

Cross-border Payments Glenbrook Payments Education Key Concepts Risk Stakeholders

Episode 236 - How to Make Money in Payments with Russ Jones, Glenbrook Partners

In this episode, Glenbrook's Russ Jones joins Yvette to talk through 8 simple ideas about how you make money in payments.

Gateways Partnerships Stakeholders

Episode 234 - Partnerships in the Payments Industry - Insights, Musings, and Hard-Won Wisdom with Steve Klebe

Steve Klebe returns to the podcast to talk about payments partnerships. The right payments partnerships can make the industry better, bring novel and differentiated offerings to the market, and make the payment transaction easier, more secure, and more valuable to consumers and businesses.

Glenbrook Payments Education Merchant Risk Council Merchants Payments Fraud Risk

Episode 232 - Talking Payments and Fraud with Julie Fergerson, Merchant Risk Council

In this episode, Glenbrook Partners Yvette Bohanan, Russ Jones, and Chris Uriarte sat down with Julie Fergerson - a long-time payments professional who co-founded the Merchant Risk Council in 2000 and returned a few years ago to take on the role of CEO for what is now an industry-leading, global non-profit. We talk with Julie about how the payments industry has changed over the last two decades, with both the professionalization of payments and of fraud, and why she is now spearheading a certification program for the industry.

Artificial Intelligence Glenbrook Merchants Payments Fraud Regulatory Environment

Episode 229 - What Glenbrook is Watching in Payments in 2024

Glenbrook is kicking off the new year with a (lengthy) conversation on what payments industry trends and developments we think are the most interesting, compelling, and controversial at the moment, and what to watch as we move into 2024.

Chip and PIN EMV Security Tokenization

Episode 227 - EMVCo: A Textbook Example of Collaboration with Oliver Manahan, EMVCo

In this episode, we talk with Oliver Manahan, Director of Engagement and Operations at EMVCo, to understand how EMVCo fulfills its mission, catch up on its 2023 initiatives, and try to peek over the horizon to see what might be in store next for EMVCo.

Merchants Payment Operations Payments Acceptance

Episode 224 - Creating Best-in-Class Payment Experiences at Scale with Luda Sokolov and Aarti Bharathan, Google

In this episode, we talk with two Google leaders, Luda Sokolov and Aarti Bharathan, who have been on a relentless mission to make the work of the Google teams supporting payments for billions of people worldwide more efficient, stable, and scalable.

Card Networks Consumers Merchants

Episode 223 - Fanning the Flames: Merchant Fees and Surcharging

“So, have fees gone up?” Yvette Bohanan starts with the tough question in this Fanning the Flames episode. In our August Payments Post, Chris Uriarte and Justin Pituch observed an underlying theme of broad downward pressure on the cost of merchant processing as well as fee backlash directed toward card networks. Tune in to hear our thoughts on these fees and the impact on stakeholders across the industry.

Merchants

Episode 222 - Fanning the Flames: Involuntary Churn

Subscription merchants and merchants that have recurring payments as part of their business model rely on the ability to charge their customers on an ongoing basis. In this Fanning the Flames episode, Drew Edmond joins Yvette Bohanan to dive deep into an issue that has grown in importance with the continued growth of the subscription economy: involuntary churn.  Listen in to hear Drew shed light on this tricky and important topic for subscription merchants.

Payments Fraud Risk

Episode 220 - Stay Ahead of the Game: Understanding and Countering Policy Abuse with Eyal Elazar, Riskified

In this episode, Yvette Bohanan and Chris Uriarte sit down with Eyal Elazar, Head of Product Marketing at Riskified, to discuss policy abuse trends and the implications of consumers and professional criminals increasingly engaging in these schemes.

Omnichannel Payment Facilitation

Episode 217 - Talking Moonshots with Jared Isaacman, Founder and CEO, Shift4

In this episode, we had the opportunity to talk with Jared Isaacman, Founder and CEO of the Integrated Payments Provider, Shift4. Over the past 24 years, Shift4 has evolved by addressing the unique requirements of merchant categories and sub-categories in the increasingly complex Point of Sale (POS) environment. Jared’s insights on how he bootstrapped the company to an IPO, successfully integrated multiple acquisitions, and often takes a problem-solving approach that highlights a different ethos than his peers makes this conversation soar.

EMV Tokenization

Episode 214 - We Just Can’t Stop Talking About Tokenization

In this episode, Chris Uriarte and Russ Jones discuss how tokens are implemented in the “card present” and “card not present” environments and how EMV tokens are becoming normalized in interchange tables, scheme fees, and provider services. As tokens move squarely into mainstream card processing, this conversation highlights important distinctions in network and provider implementations, fees, and regulations that should be on everyone’s radar.

EMV Tokenization

Episode 213 - From the Vault: Payment Tokenization Continues to Roll (Episode 21)

Network tokenization - the promised land of payments. Like most promised lands, the journey there is epic and, well, hard. One question we hear from our clients, workshop participants, and the folks in our Merchant Round Table is: Are we there yet? We dug into our vault to understand the journey - where we started and how far we’ve come. We found Episode 21, when George Peabody and Russ Jones discussed network tokenization (aka issuer tokenization, aka EMV tokenization).

Embedded Finance Payment Facilitation

Episode 212 - Creating Customer Success in the Age of Embedded Finance with Ashley Isenberg, VP Revenue & Strategic Partnerships at Finix

Payments and financial products are regulated, complex, and often require support at the critical moment of the transaction or afterward. How is customer support evolving to meet the needs of companies and customers in the world of embedded finance? How should providers be thinking about customer support?  In this episode, Yvette sits down with Ashley Isenberg, VP of Revenue and Strategic Partnerships at Finix, and Glenbrook’s Drew Edmond to explore the ongoing evolution of customer support in the payments industry.

Acceptance Fintech Merchants Payments Fraud Risk

Episode 209 - Part 2 of What’s Hot, What’s Not, and What We’re Watching: Checking in at 2023’s Halfway Point with Glenbrook

In Part 2, Yvette Bohanan continues the conversation from Episode 206 with the commercial practice team at Glenbrook. We cover some new topic areas, including banks, risk and fraudsters, and the investment community in this macroeconomic environment. Listen in to see what we're watching, where we might see some blind spots, or where the next set of curveballs will be coming as we get into the back half of 2023.